Soul Ethnics (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your information when you visit or make a purchase from our website https://soulethnics.com(“Service”).
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have specific meanings defined under the following conditions. These definitions shall apply whether the terms appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service.
- Company refers to Soul Ethnics.
- Cookies are small files stored on your device (computer or mobile) by a website to enhance the user experience.
- Country refers to: Gujarat, India
- Device means any internet-connected device such as a smartphone, tablet, or computer.
- Personal Data means any information relating to an identified or identifiable individual.
- Service refers to the website and ecommerce services provided by Soul Ethnics.
- Service Provider refers to third-party vendors who assist us in operating the website or providing services on our behalf.
- Usage Data is data collected automatically, such as browser information, time spent on the site, pages visited, etc.
- You means the individual or legal entity accessing our Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
We may collect personal data including:
- Name
- Email address
- Billing and shipping address
- Contact number
- Order history
- Payment details (via secure third-party payment gateways)
Usage Data
Automatically collected data may include:
- IP address
- Browser type and version
- Pages visited and time spent
- Device and OS information
Tracking Technologies and Cookies
We use Cookies and similar technologies to improve functionality, store preferences, and analyze website traffic. You can modify your cookie preferences via browser settings.
Use of Your Personal Data
We use the collected data for:
- Order fulfillment and delivery
- Account management
- Customer service and support
- Promotions and marketing (only with your consent)
- Legal obligations and fraud prevention
- Service improvement and analytics
Sharing Your Data
Your data may be shared with:
- Payment gateways (e.g., Razorpay, Stripe)
- Delivery/courier partners
- Marketing service providers (email/SMS)
- IT and hosting providers
- Government or law enforcement, if legally required
Data Retention
We retain your data only as long as necessary for legal and business purposes, including taxation, order processing, and customer service.
Transfer of Data
Your data may be transferred to and maintained on servers outside your jurisdiction. We ensure adequate safeguards to protect your data.
Delete or Access Your Data
You may access, modify, or delete your data by logging into your account or contacting us directly. Certain legal obligations may require us to retain some data.
Security
We implement commercially reasonable measures to protect your data but cannot guarantee 100% security due to the nature of online transmission.
Children’s Privacy
We do not knowingly collect information from children under 13. If we discover such data, it will be promptly deleted.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies individually.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. You will be notified via email or prominent site notice.
Refund & Return Policy
At Soul Ethnics, we strive to ensure your complete satisfaction with our traditional ethnic products. However, if you are not entirely happy with your purchase, we offer the following:
Eligibility for Returns
- Items must be unused, unwashed, and in original packaging with tags intact.
- Returns must be initiated within 7 days of delivery.
Non-returnable items
- Customized or altered products
- Clearance or sale items
- Items showing wear or damage due to customer handling
How to Request a Return
- Email us at contactsoulethnics@gmail.com or use the contact form at https://soulethnics.com/contact-us
- Provide order number, product details, and reason for return
- Once approved, you’ll receive return instructions
Refunds
- Refunds are processed within 8-10 business days of receiving the returned item.
- Refunds will be credited to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
Exchanges
- We offer exchanges for size issues or damaged items, subject to availability.
- If the product you want is unavailable, a refund will be issued instead.
Contact Us
If you have any questions or concerns about this Privacy or Refund Policy, please contact us: https://soulethnics.com/contact-us